{"id":38,"date":"2010-04-28T11:22:00","date_gmt":"2010-04-28T05:52:00","guid":{"rendered":"http:\/\/attalim.ekhwan.com\/index.php\/2010\/04\/28\/how-a-school-kept-parents-happy-using-sms\/"},"modified":"2010-04-28T11:22:00","modified_gmt":"2010-04-28T05:52:00","slug":"how-a-school-kept-parents-happy-using-sms","status":"publish","type":"post","link":"http:\/\/taalim.ekhwan.com\/index.php\/2010\/04\/28\/how-a-school-kept-parents-happy-using-sms\/","title":{"rendered":"How a school kept parents happy using SMS"},"content":{"rendered":"<div style=\"float: right;margin: 3px;\"><script type=\"text\/javascript\"><!--\ngoogle_ad_client = \"pub-1603832936106174\";\ngoogle_alternate_color = \"FFFFFF\";\ngoogle_ad_width = 125;\ngoogle_ad_height = 125;\ngoogle_ad_format = \"125x125_as\";\ngoogle_ad_type = \"text_image\";\ngoogle_ad_channel =\"\";\ngoogle_color_border = \"\";\ngoogle_color_link = \"\";\ngoogle_color_bg = \"\";\ngoogle_color_text = \"\";\ngoogle_color_url = \"\";\ngoogle_ui_features = \"rc:6\";\n\/\/--><\/script>\n<script type=\"text\/javascript\"\n  src=\"http:\/\/pagead2.googlesyndication.com\/pagead\/show_ads.js\">\n<\/script><\/div><briv style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Parents are funny creatures. When it comes to their offspring, their  expectations of care and service generally escalate beyond that which  they would be happy with for just themselves.<\/div>\n<div> <\/div>\n<div style=\"text-align: justify;\">So a Queensland school recently scored 110%  for customer service  from parents of children returning from a school camp simply from the  sending on a simple text message.<\/div>\n<div style=\"text-align: justify;\"> <\/div>\n<div style=\"text-align: justify;\">The school camp was on an island and as the weather had deteriorated  and the seas become rough on the night before they were due to return  home, the school took the initiative of organizing a bigger boat to  ensure enhanced comfort and safety of the students and staff.<\/div>\n<div style=\"text-align: justify;\"> <\/div>\n<div style=\"text-align: justify;\"><span id=\"more-588\"><\/span><\/div>\n<div style=\"text-align: justify;\"> <\/div>\n<div style=\"text-align: justify;\">Of course parents may not have known this and remained worried.<\/div>\n<div style=\"text-align: justify;\"> <\/div>\n<div style=\"text-align: justify;\">The school took another step and sent a text message advising parents  that a bigger boat had been organized, the firm arrival time of the  boat and requested to know if the parents wanted to collect their  children from the dock, or have them taken to school and be picked up at  end of the normal school day.<\/div>\n<div style=\"text-align: justify;\"> <\/div>\n<div style=\"text-align: justify;\">By personalising the message not only with the parent\u2019s name and the  child\u2019s name and asking for a response by SMS, there was a quick, simple  and effective communication channel set up that only cost a few dollars  and saved staff time and parent concern.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Parents are funny creatures. When it comes to their offspring, their expectations of care and service generally escalate beyond that which they would be happy with for just themselves. So a Queensland school recently scored 110% for customer service from parents of children returning from a school camp simply from the sending on a simple &hellip; <a href=\"http:\/\/taalim.ekhwan.com\/index.php\/2010\/04\/28\/how-a-school-kept-parents-happy-using-sms\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">How a school kept parents happy using SMS<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[11,5],"tags":[],"class_list":["post-38","post","type-post","status-publish","format-standard","hentry","category-administration","category-parenting"],"_links":{"self":[{"href":"http:\/\/taalim.ekhwan.com\/index.php\/wp-json\/wp\/v2\/posts\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/taalim.ekhwan.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/taalim.ekhwan.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/taalim.ekhwan.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/taalim.ekhwan.com\/index.php\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":0,"href":"http:\/\/taalim.ekhwan.com\/index.php\/wp-json\/wp\/v2\/posts\/38\/revisions"}],"wp:attachment":[{"href":"http:\/\/taalim.ekhwan.com\/index.php\/wp-json\/wp\/v2\/media?parent=38"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/taalim.ekhwan.com\/index.php\/wp-json\/wp\/v2\/categories?post=38"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/taalim.ekhwan.com\/index.php\/wp-json\/wp\/v2\/tags?post=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}